Last updated: October 21, 2026
We want you to be happy with every order. If something isn't right, here's how to return it.
Return window
You can return most items within 30 days of delivery. Items must be unused and in their original packaging with all accessories, manuals and tags included.
Items that can't be returned
- Gift cards, eGift cards and memberships
- Opened personal care, skin care and supplement products
- Opened oral care items, mouth tape and retainer accessories
- Used pet beds, toys and grooming tools
- Items marked as final sale
Damaged, defective or wrong items
If an item arrives damaged, doesn't work or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including the original shipping cost, and cover return shipping.
How to start a return
- Email info@shopdealscentre.com or call +1 512-858-2221 with your order number (it starts with SDC-) and the items you'd like to return.
- We'll reply within one business day with a return authorization and shipping instructions.
- Pack the item securely in its original packaging and send it with a trackable service.
Return shipping costs
For returns of items that aren't damaged or incorrect, the cost of return shipping is your responsibility, and original shipping charges are non-refundable.
Refunds
We inspect returns within 3 business days of receiving them. Approved refunds go back to your original payment method; your bank may take 5 to 10 business days to post the credit. Refunds reflect any promo code discount applied to your order. Cash on delivery orders are refunded by check or bank transfer.
Exchanges
If you'd like a different item instead, let us know when you start your return and we'll arrange the exchange.
Questions
Call +1 512-858-2221, email info@shopdealscentre.com or use our contact form.